Question 1

How does billing work?

Accepted Answer

You pay a monthly or annual subscription depending on the plan you choose. There are no hidden fees and you can change or cancel your plan at any time.

Question 2

How is Orithon priced?

Accepted Answer

Per apartment, per month, with a small per-building minimum so small buildings still make sense. There is no setup fee and no per-user charge — add as many colleagues, owners and technicians as you like.

Question 3

Which languages does the platform support?

Accepted Answer

PropertyPro is fully available in Greek and English. You can switch language at any time from your settings.

Question 4

Is there a minimum contract?

Accepted Answer

No. Monthly cancels any time and annual saves 20%. Either way your data exports in open formats and leaves with you.

Question 5

How do I get started?

Accepted Answer

Create an account, add your first building with the setup wizard, and start managing common expenses within minutes.

Question 6

What happens if a building leaves my portfolio?

Accepted Answer

You are billed on the apartments active at the start of the period, not your peak. When a building leaves, it leaves the next invoice too.

Question 7

How long does migration take?

Accepted Answer

Most portfolios are live within a week. Send us whatever format you have — we map units, owners, meters and opening balances, and you review it all before anything goes live.

Question 8

Can I import opening balances and history?

Accepted Answer

Yes. Opening balances and history are imported flagged separately, so they stay distinguishable from anything entered inside the platform.

Question 9

Do residents need to install anything?

Accepted Answer

No — they open a link in the browser. There is an optional iOS and Android app for those who want one.

Question 10

Is Orithon compliant with Greek common-expense law?

Accepted Answer

Yes. Share-based, area, per-riser and custom allocation are all supported, and statements carry the information needed for disputes and assembly minutes.

Question 11

Does it connect to myDATA and my accountant?

Accepted Answer

Pro includes accounting integrations and myDATA-ready exports. CSV export is on every plan.

Question 12

Where is our data stored?

Accepted Answer

In EU data centres, encrypted at rest and in transit, with 30-day backups. We are GDPR-compliant and provide a DPA on request.

Question 13

How do payments reach the building account?

Accepted Answer

They settle directly into the nominated building account. Orithon never holds funds — it only reconciles them.

Question 14

What support do we get on day one?

Accepted Answer

Guided onboarding, a migration review call and unlimited email support. Standard adds a priority queue, and Pro a named success manager.

Question 15

Can technicians use it without an account?

Accepted Answer

Yes — dispatch a work order by link, and external contractors update status and upload photos with no login.

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